We offer a limited warranty of Trifo products. Here’re the basic facts on how it works:
How long does the limited warranty last?
Trifo products have a two-year (EU only) limited warranty for the robot cleaners and the parts. In the case of the batteries, a warranty period of six (6) months shall apply. In the case the product purchased is an Trifo refurbished product, it has a 90-day warranty for parts and 30-day for batteries. All limited warranties begin on the date of purchase.
What is covered?
The Trifo products limited warranty covers manufacturing defects in materials and workmanship that might occur during normal use of your robot. Yet this does not cover consumable parts such as batteries, filters, brushes and others. Defects resulting from improper maintenance, unauthorized repairs or failure to follow operational instructions are some of the items that are not covered. Damages caused by the use of accessories and parts, including batteries, that were not manufactured by Trifo voids the limited warranty.
Does the limited warranty depend on where I bought my Trifo robot?
Yes, the limited warranty is valid only on products bought through the official Trifo online store and authorized resellers. Otherwise, it voids the limited warranty. Proof of purchase will also be required.
Do I have to provide my robot serial number to activate the limited warranty?
Yes. Your robot's serial number must be provided prior to receiving limited warranty service. In addition, the Trifo products limited warranty is not transferable. Once you register your robot serial number, you are the only one who can request limited warranty service for the length of the limited warranty.
What if some item that is covered does break, how do I get it fixed?
In this case, please contact us to determine your problem and next steps. Replacement parts and products assume the remaining original limited warranty, or sixty (60) days, whichever is longer. All replaced parts and products must be returned to Trifo.
How can I purchase accessories to replace the old ones?
You may purchase Trifo product accessories from our website, official online stores and local resellers.
How can I contact Trifo to get limited warranty service?
To obtain limited warranty service, support or other information, do one of the following to receive further instructions:
How long does the limited warranty last?
Trifo products have a two-year (EU only) limited warranty for the robot cleaners and the parts. In the case of the batteries, a warranty period of six (6) months shall apply. In the case the product purchased is an Trifo refurbished product, it has a 90-day warranty for parts and 30-day for batteries. All limited warranties begin on the date of purchase.
What is covered?
The Trifo products limited warranty covers manufacturing defects in materials and workmanship that might occur during normal use of your robot. Yet this does not cover consumable parts such as batteries, filters, brushes and others. Defects resulting from improper maintenance, unauthorized repairs or failure to follow operational instructions are some of the items that are not covered. Damages caused by the use of accessories and parts, including batteries, that were not manufactured by Trifo voids the limited warranty.
Does the limited warranty depend on where I bought my Trifo robot?
Yes, the limited warranty is valid only on products bought through the official Trifo online store and authorized resellers. Otherwise, it voids the limited warranty. Proof of purchase will also be required.
Do I have to provide my robot serial number to activate the limited warranty?
Yes. Your robot's serial number must be provided prior to receiving limited warranty service. In addition, the Trifo products limited warranty is not transferable. Once you register your robot serial number, you are the only one who can request limited warranty service for the length of the limited warranty.
What if some item that is covered does break, how do I get it fixed?
In this case, please contact us to determine your problem and next steps. Replacement parts and products assume the remaining original limited warranty, or sixty (60) days, whichever is longer. All replaced parts and products must be returned to Trifo.
How can I purchase accessories to replace the old ones?
You may purchase Trifo product accessories from our website, official online stores and local resellers.
How can I contact Trifo to get limited warranty service?
To obtain limited warranty service, support or other information, do one of the following to receive further instructions:
- If the purchase was made at one of our official retailers, contact the retailer first.
- If the purchase was made on our ecommerce website, contact the local service provider directly through the contact details provided below.
- For countries without a local service provider, fill in the contact form below and we will reach out to you shortly.
|
|
You may need to provide your order number, product number and tracking number from your original confirmation email. Our support team will also need your email address and phone number.
Trifo will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges. Local service provider:
✧ United Kingdom
✧ France
✧ Germany
✧ Denmark
✧ Sweden
Paid Repair In situations where the Trifo robot purchased is out of warranty, or does not meet the conditions, some reasonable fee will be required for materials and repairs. You may contact us (through the contact form) or a Trifo local reseller for support. |
