If you receive a damaged or defective product, please contact our support team within 30 days of delivery through one of the following ways to receive the return instructions:
You may need to provide your order number, purchase receipt and serial number of the product. Our support team will also need your email address and phone number. Trifo will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.
Trifo will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.
- If the purchase was made at one of our official retailers, contact the retailer first.
- If the purchase was made on our e-commerce website, contact the local service provider directly through the contact details provided below.
- For countries without a local service provider, fill in the contact form below and we will reach out to you shortly.
You may need to provide your order number, purchase receipt and serial number of the product. Our support team will also need your email address and phone number. Trifo will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.
Trifo will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.
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Conditions for returns:
*Buyer remorse – Return of non-defective, unused product(s). Refund policy: Once we receive the product(s) which meet the above return condition(s) by Trifo, the refund will be processed within 14 working days through the same means of payment as used by the customer for the initial transaction. Local service provider:
✧ United Kingdom
✧ France
✧ Germany
✧ Denmark
✧ Sweden
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